PRIVACY POLICY

Hazel Sky Smoke Shop
Website: https://hazelskysmokeshop.com/
Effective Date: September 1, 2026

1. Introduction

Hazel Sky Smoke Shop (“Hazel Sky,” “Company,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you:

• Visit hazelskysmokeshop.com

• Create an account

• Join our rewards program

• Place an order

• Request local delivery

• Request in-store pickup

• Request shipping

• Contact customer support

• Subscribe to marketing communications

• Otherwise interact with our Website, stores, or services

2. Information We May Collect

Depending on how you interact with Hazel Sky, we may collect the following categories of personal information.

A. Contact and Account Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Delivery address

• Username

• Password or authentication information

• Account preferences

• Rewards or loyalty information

B. Age and Identity Information

Because Hazel Sky sells regulated and age-restricted products, we or our service providers may collect:

• Date of birth

• Age-verification result

• Government-issued identification information

• Identification type

• Identification expiration information

• Signature

• Recipient identity information

• Verification status

• Records showing that verification occurred

In some cases, a third-party verification provider may process identification information directly and provide Hazel Sky only with a verification result.

C. Order and Transaction Information

We may collect:

• Products purchased

• Shopping-cart activity

• Purchase history

• Order number

• Order amount

• Discounts and coupons

• Rewards earned or redeemed

• Fulfillment method

• Pickup location

• Shipping information

• Delivery instructions

• Transaction status

• Refund history

• Payment disputes

• Chargebacks

• Limited payment confirmation information

Complete payment-card numbers are generally processed by independent payment providers and are not ordinarily retained by Hazel Sky.

D. Delivery, Shipping, and Location Information

We may collect:

• Delivery address

• Shipping address

• Selected store location

• Delivery instructions

• Tracking information

• Delivery status

• Approximate location derived from an IP address

• Precise device location when permission is affirmatively granted

• Proof of delivery

• Signature

• Verification result

E. Website and Device Information

We may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Device identifiers

• Pages viewed

• Products searched or viewed

• Cart activity

• Referring page

• Click and interaction information

• Dates and times of access

• Diagnostic and performance information

F. Communications

We may collect information contained in:

• Emails

• Telephone calls

• SMS messages

• Contact forms

• Customer-support requests

• Refund requests

• Delivery communications

• Product inquiries

• Reviews

• Social-media communications

G. Marketing and Preference Information

We may collect:

• Newsletter subscription status

• Email preferences

• SMS preferences

• Product interests

• Coupon usage

• Rewards activity

• Promotional interactions

• Advertising identifiers

• Survey responses

3. How We Collect Information

We may collect information:

• Directly from you

• Automatically through the Website

• From payment processors

• From delivery providers

• From shipping carriers

• From age and identity-verification services

• From analytics providers

• From advertising providers

• From rewards providers

• From fraud-prevention services

• From another person placing an order for you where legally permitted

4. Cookies and Similar Technologies

Hazel Sky and its service providers may use:

• Cookies

• Pixels

• Tags

• Local storage

• Analytics technologies

• Advertising identifiers

• Similar technologies

These technologies may be used to:

• Maintain customer accounts

• Operate shopping carts

• Complete checkout

• Remember preferences

• Prevent fraud

• Analyze Website traffic

• Understand product interest

• Improve Website performance

• Measure advertising effectiveness

• Support marketing activities

You may manage cookies through your browser settings or any privacy-preference tool made available on the Website.

Disabling certain cookies may affect Website functionality.

5. How We Use Personal Information

Hazel Sky may use personal information to:

• Operate and maintain the Website

• Create and manage accounts

• Process payments

• Fulfill orders

• Arrange local delivery

• Arrange in-store pickup

• Arrange shipping

• Determine product and destination eligibility

• Verify age and identity

• Communicate order updates

• Provide customer support

• Process refunds and claims

• Respond to payment disputes

• Administer rewards

• Prevent fraud and unauthorized activity

• Maintain Website security

• Comply with laws and regulatory requirements

• Maintain transaction and verification records

• Improve products and services

• Analyze customer demand

• Personalize Website experiences

• Send marketing communications when permitted

• Measure advertising effectiveness

• Establish, exercise, or defend legal claims

6. Age-Restricted and Regulated Products

Hazel Sky may sell products subject to age, ingredient, location, shipping, delivery, or other restrictions.

We may use personal information to:

• Confirm legal purchasing age

• Verify customer identity

• Verify delivery recipients

• Determine whether a product may legally be sold or shipped

• Enforce geographic restrictions

• Prevent unlawful transactions

• Satisfy payment-provider requirements

• Satisfy delivery-provider requirements

• Comply with regulatory recordkeeping obligations

An order may be refused if verification cannot be completed.

7. How We May Disclose Personal Information

We may disclose information to parties necessary to operate the Website and fulfill customer transactions.

A. Payment Providers

Payment providers may receive billing, transaction, device, and fraud-prevention information necessary to authorize and process payments.

B. Delivery Providers

DoorDash or another local delivery provider may receive:

• Customer name

• Telephone number

• Delivery address

• Delivery instructions

• Relevant order information

• Age-restriction status

• Verification requirements

C. Shipping Carriers

Shipping carriers may receive:

• Customer name

• Shipping address

• Telephone number

• Shipment information

• Signature requirements

• Age-verification requirements where applicable

D. Age and Identity-Verification Providers

Verification providers may process:

• Date of birth

• Identity information

• Government-issued identification

• Device information

• Fraud indicators

• Verification results

E. Technology and Business Service Providers

Information may be disclosed to providers of:

• Website hosting

• E-commerce software

• Cloud infrastructure

• Cybersecurity

• Customer support

• Email and SMS communications

• Rewards programs

• Analytics

• Advertising

• Fraud prevention

F. Professional Advisers

Information may be disclosed to attorneys, accountants, auditors, insurers, consultants, and other professional advisers when reasonably necessary.

G. Legal and Safety Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with applicable law

• Respond to legal process

• Cooperate with regulators

• Cooperate with law enforcement

• Investigate suspected fraud

• Protect customers, employees, drivers, or the public

• Protect our rights and property

• Enforce our policies and agreements

H. Business Transactions

Information may be transferred in connection with:

• A merger

• Acquisition

• Financing

• Restructuring

• Sale of assets

• Bankruptcy

• Similar business transaction

8. Selling, Sharing, and Targeted Advertising

Hazel Sky does not sell personal information for money.

However, we may use advertising, analytics, or marketing technologies that disclose identifiers, internet activity, or device information to advertising or analytics providers.

Depending on applicable privacy law, certain activities may be legally considered “selling,” “sharing,” or targeted advertising even if no money is exchanged.

Where required by applicable law, eligible consumers may request to opt out through:

• A Website privacy-preference tool, where available

• A legally recognized browser opt-out signal where supported

• Emailing info@hazelskysmokeshop.com

9. Marketing Communications

Hazel Sky may send:

• Transactional emails

• Order notifications

• Delivery notifications

• Pickup notices

• Rewards communications

• Promotional emails

• Promotional SMS messages

• Product announcements

Marketing emails may generally be stopped through the unsubscribe link provided in those communications.

Marketing SMS messages may generally be stopped by replying STOP, where supported.

Opting out of marketing does not prevent necessary order, account, security, safety, or legal communications.

10. Rewards Program

When you participate in a Hazel Sky rewards program, we may collect and use:

• Account information

• Purchase history

• Points earned

• Points redeemed

• Coupon activity

• Product interests

• Store activity

• Delivery activity

This information may be used to:

• Administer the rewards program

• Personalize offers

• Prevent fraud or abuse

• Analyze program performance

11. Customer Accounts

The Website may allow customers to create and maintain accounts.

Account-related information may be used to:

• Save order history

• Manage account access

• Simplify checkout

• Track rewards

• Manage preferences

• Provide customer support

Customers are responsible for maintaining the confidentiality of their login credentials.

12. Data Retention

Hazel Sky retains personal information for as long as reasonably necessary for purposes including:

• Order fulfillment

• Customer support

• Age and identity verification

• Tax and accounting

• Regulatory compliance

• Fraud prevention

• Refund administration

• Chargeback defense

• Warranty claims

• Security

• Legal claims

Retention periods may vary depending on the category of information and applicable law.

Deidentified or aggregated information may be retained for longer periods.

13. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

Safeguards may include:

• Encryption in transit

• Access controls

• Secure hosting

• Account authentication

• Fraud monitoring

• Vendor-management procedures

• Data-retention controls

• Security updates

No electronic storage or transmission method is completely secure, and absolute security cannot be guaranteed.

14. Your Privacy Rights

Depending on your state of residence and whether applicable legal thresholds are met, you may have rights to:

• Confirm whether personal information is processed

• Access certain personal information

• Correct inaccurate information

• Request deletion

• Obtain a portable copy

• Opt out of targeted advertising

• Opt out of certain sales or sharing

• Limit certain uses of sensitive information

• Withdraw consent

• Appeal a denied privacy request

• Receive equal service without unlawful discrimination

Legal exceptions and identity-verification requirements may apply.

15. Submitting a Privacy Request

Privacy requests may be submitted to:

info@hazelskysmokeshop.com

Please provide:

• Your name

• Your email address

• The privacy right you wish to exercise

• Information reasonably necessary to locate your records

Additional information may be requested to verify your identity and protect against unauthorized disclosure.

Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate verification.

16. Children and Minors

The Website is not directed to children.

Hazel Sky does not knowingly sell age-restricted products to individuals who do not meet applicable legal age requirements.

We do not knowingly collect personal information from children through a child-directed service in violation of applicable law.

If we learn that information has been collected from a child unlawfully, we will take reasonable steps to delete it.

17. Location Information

When delivery or store-location functionality requires location information, we may use:

• Customer-provided addresses

• Approximate IP-based location

• Precise device location when permission is granted

Users may generally modify precise-location permissions through browser or operating-system settings.

Disabling location access may limit location-based Website features.

18. Third-Party Websites and Services

The Website may contain links to or integrations with independent third-party websites and services.

Those parties operate under their own privacy policies and terms.

Hazel Sky is not responsible for the independent privacy, security, or data practices of third parties.

19. Automated Fraud and Eligibility Review

Hazel Sky or its service providers may use automated systems to assist with:

• Payment fraud detection

• Age verification

• Identity verification

• Product eligibility

• Shipping restrictions

• Delivery eligibility

• Duplicate-account detection

• Rewards abuse

• Security monitoring

An order may be delayed, rejected, or submitted for manual review based on these systems.

20. Changes to This Privacy Policy

Hazel Sky may update this Privacy Policy periodically.

A revised version will be posted on the Website with an updated effective date.

Material changes may be communicated through the Website, customer account, or other method where required by law.

21. Contact Information

Questions, concerns, and privacy requests may be directed to:

Hazel Sky Smoke Shop
Website: https://hazelskysmokeshop.com/
Email: info@hazelskysmokeshop.com