REFUNDS & RETURNS POLICY

Hazel Sky Smoke Shop
Website: https://hazelskysmokeshop.com/
Effective Date: September 1, 2026

1. Incorporation and Checkout Acceptance

This Refunds & Returns Policy is incorporated into and forms a material part of the Hazel Sky Smoke Shop Terms & Conditions of Service.

By checking the required acceptance box at checkout and placing an order, you acknowledge that:

• You have reviewed or had the opportunity to review this policy.

• You understand its final-sale provisions.

• You understand the rules governing delivery, pickup, shipping, cancellations, and warranties.

• You agree that this policy applies to your transaction.

• Your electronic acceptance has the same effect as a written signature to the fullest extent permitted by law.

The version of this policy displayed or available when an order is placed will govern that transaction.

2. General Final-Sale Policy

Due to the nature of nicotine, tobacco, vape, hemp-derived, kratom, consumable, smoke-shop, and age-restricted products, ALL SALES ARE FINAL, except where required by applicable law or expressly approved under this policy.

Products generally treated as final sale include:

• Disposable vapes

• E-liquids

• Tobacco products

• Hemp-derived products

• Kratom products

• Hookah consumables

• Supplements

• Pods, coils, and cartridges

• Opened or used glass products

• Opened accessories

• Consumables

• Clearance or final-sale merchandise

3. Local and Third-Party Delivery Orders

Orders fulfilled through local delivery, DoorDash, or another third-party delivery provider are subject to a strict final-sale policy.

Unless otherwise required by law:

• All delivery orders are final.

• Delivery orders are non-refundable once accepted, prepared, or dispatched.

• Delivery orders cannot be returned or exchanged after successful delivery.

• Delivery fees, service fees, convenience fees, age-verification fees, tips, and similar charges are non-refundable.

Hazel Sky does not control third-party drivers, routes, traffic, weather, driver availability, or third-party platform interruptions.

4. Limited Delivery Exceptions

A refund, replacement, exchange, or store credit may be considered for a verified issue such as:

• Confirmed non-delivery caused by the delivery provider

• Incorrect product delivered

• Material paid item missing

• Product materially damaged before or during delivery

• Eligible verified manufacturer defect

• Duplicate payment confirmed by our records

Approval is subject to verification and is not automatic.

5. Delivery Claim Deadline

Delivery-related issues should generally be reported within 24 hours after delivery.

Customers should provide:

• Order number

• Customer name

• Description of the issue

• Product and packaging photographs

• Video if reasonably requested

• Delivery information

• Any other evidence reasonably necessary to verify the claim

Failure to report an issue promptly may make verification impossible.

6. Issues That Generally Do Not Qualify for Refund

Unless required by law, refunds are not provided because of:

• Customer preference

• Buyer’s remorse

• Flavor preference

• Aroma preference

• Normal product variation

• Packaging changes

• Failure to read the product description

• Improper use

• Improper storage

• Improper charging

• Traffic delay

• Weather delay

• Driver availability

• Customer unavailability

• Incorrect address

• Failure to monitor communications

• Failed age or identity verification

• Customer refusal without an approved reason

7. Failed Delivery

Customers are responsible for:

• Providing an accurate delivery address

• Being present and available

• Monitoring delivery communications

• Providing valid identification

• Completing required age verification

• Maintaining a safe and accessible delivery environment

A refund may be denied when delivery fails because:

• The customer was unavailable.

• The address was incorrect or incomplete.

• Identification was unavailable, invalid, or expired.

• The recipient did not meet the required age.

• Recipient identity could not be verified.

• Delivery conditions were unsafe.

• The customer refused the order without an approved reason.

• The transaction appeared unlawful or fraudulent.

If redelivery is approved, additional charges may apply.

8. In-Store Pickup Orders

For pickup orders:

• Valid identification may be required.

• The verified purchaser may be required to collect the order.

• Customers should inspect their order before leaving.

• Missing or incorrect items should be reported before departure whenever possible.

Once an order has been released and leaves the store, the sale is generally final except where required by law or approved under this policy.

9. Shipped Orders

For products eligible for shipment, opened or used items are generally not eligible for return.

A shipped-order claim may be considered where:

• The wrong product was shipped.

• A material paid item was missing.

• The product arrived materially damaged.

• An eligible product arrived with a verified manufacturer defect.

• The shipment is confirmed lost by the carrier.

Claims should generally be submitted within 7 days after confirmed delivery, except where applicable law provides otherwise.

No item should be returned without prior authorization.

10. Shipping Restrictions

Certain nicotine, vape, tobacco, hemp-derived, kratom, cannabinoid, or other regulated products may not be eligible for shipment to all states or jurisdictions.

Shipping restrictions may change due to:

• Federal law

• State or local law

• Carrier requirements

• Manufacturer restrictions

• Hazel Sky compliance policies

Customers are responsible for providing an accurate destination and complying with applicable law.

Hazel Sky may cancel an order if a product cannot legally or operationally be shipped.

11. Shipping Delays and Unshipped Merchandise

Shipping estimates are not guaranteed.

If Hazel Sky cannot ship an order within an advertised or legally required timeframe, we will provide any notice, cancellation option, or refund required by applicable law.

This does not create a general right to return merchandise that was properly shipped and delivered.

12. Return Authorization

Any approved return may require:

• Proof of purchase

• Original packaging

• Serial numbers

• Product labels

• Photographs or video

• All included accessories

• A designated return method

• Receipt within a specified timeframe

Sending a product back without authorization does not guarantee a refund.

Unauthorized returns may be refused.

13. Non-Returnable and Non-Refundable Products

Unless otherwise required by law, the following are generally non-returnable:

• Opened products

• Used products

• Disposable vape devices

• E-liquids

• Tobacco

• Hemp-derived consumables

• Kratom

• Supplements

• Pods

• Coils

• Cartridges

• Hookah consumables

• Opened smoking accessories

• Products damaged after receipt

• Products showing misuse or tampering

• Clearance items

• Final-sale merchandise

• Gift cards

• Delivery fees

• Service fees

• Tips

14. Limited Hardware Defect Review

Eligible non-disposable hardware may qualify for a 7-day manufacturer-defect review beginning on the date of purchase, pickup, or delivery.

This applies only to verified manufacturing defects.

It does not cover:

• Physical damage

• Misuse or abuse

• Improper charging

• Incompatible chargers

• Liquid or water damage

• Improper installation

• Improper storage

• Tampering

• Normal wear and tear

• Damage occurring after receipt

An approved claim may result in:

• Replacement with the same product

• Replacement with a comparable product

• Exchange

• Store credit

• Refund where required by law or specifically authorized

15. Order Cancellations

Orders may generally be canceled only before processing or preparation begins.

An order may no longer be cancelable after it has been:

• Accepted for fulfillment

• Prepared

• Packed

• Assigned to a delivery driver

• Submitted to a third-party delivery provider

• Dispatched

• Shipped

Submitting a cancellation request does not guarantee fulfillment can be stopped.

16. Refund Method and Timing

When a refund is approved:

• It will generally be returned to the original payment method or issued as store credit.

• Cash refunds are not guaranteed and may be unavailable.

• Delivery, shipping, service, convenience, verification, signature, and processing charges and tips are generally non-refundable unless required by law.

• Approved refunds may take approximately 5–10 business days to process.

The customer’s bank or payment provider controls final posting time.

17. Exchanges and Store Credit

An approved claim may be resolved through:

• Replacement

• Exchange

• Store credit

• Refund

The remedy will depend on:

• Product type

• Condition

• Available evidence

• Inventory

• Manufacturer requirements

• Applicable law

• Circumstances of the claim

18. Refused, Returned, and Undeliverable Orders

If an order is refused, returned, or undeliverable because of customer error, failed verification, refusal, or an inaccurate address, Hazel Sky may:

• Deny a refund

• Deduct original shipping or delivery charges

• Deduct return-shipping or handling charges

• Require additional payment for redelivery or reshipment

• Refuse to reship regulated or consumable products

19. Restricted or Prohibited Products

Except where caused by Hazel Sky’s failure to comply with applicable law, a refund or reshipment may be denied when a shipment is rejected, seized, or returned because:

• The customer ordered a prohibited product.

• The destination restricts the product.

• Required documentation was not provided.

• False or inaccurate information was supplied.

Nothing in this section limits rights that cannot legally be waived.

20. Fraud, Abuse, and Chargebacks

Hazel Sky reserves the right to:

• Investigate suspicious claims

• Deny fraudulent or abusive refund requests

• Restrict repeat abuse

• Suspend or terminate customer accounts

• Reverse fraudulently obtained rewards

• Refuse future orders

• Dispute improper chargebacks using transaction, checkout-acceptance, verification, fulfillment, shipping, delivery, and communication records

Customers are encouraged to contact info@hazelskysmokeshop.com before initiating a chargeback so the issue can be reviewed.

This does not prevent customers from exercising lawful payment-dispute rights.

21. No Waiver

Approval of a refund, replacement, exchange, or credit on one occasion does not:

• Amend this policy

• Create a continuing obligation

• Require approval of another claim

• Waive our right to enforce this policy later

22. Rights Required by Law

Nothing in this policy excludes or limits a refund, replacement, warranty, cancellation right, or other remedy that applicable law requires and does not permit the customer to waive.

23. Contact Information

Questions and refund-review requests may be directed to:

Hazel Sky Smoke Shop
Website: https://hazelskysmokeshop.com/
Email: info@hazelskysmokeshop.com