TERMS & CONDITIONS OF SERVICE

Hazel Sky Smoke Shop
Website: https://hazelskysmokeshop.com/
Effective Date: September 1, 2026

1. Agreement to Terms

These Terms & Conditions of Service (“Terms”) constitute a legally binding agreement between you and Hazel Sky Smoke Shop (“Hazel Sky,” “Company,” “we,” “us,” or “our”).

By accessing or using hazelskysmokeshop.com (the “Website”), creating an account, joining our rewards program, placing an order, checking the required acceptance box at checkout, or purchasing any product or service, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must not use the Website or place an order.

2. Incorporated Policies and Checkout Acceptance

Our Refunds & Returns Policy is incorporated into and forms a material part of these Terms.

By checking the required acceptance box at checkout and placing an order, you expressly acknowledge and agree that:

You have reviewed or had the opportunity to review these Terms.
You have reviewed or had the opportunity to review the Refunds & Returns Policy.
You agree to all final-sale, cancellation, delivery, pickup, shipping, return, exchange, warranty, and non-refundable-fee provisions.
Your electronic acceptance has the same effect as a written signature to the fullest extent permitted by applicable law.

Our Privacy Policy also governs our collection, use, disclosure, retention, and protection of personal information.

The versions of these Terms and the Refunds & Returns Policy displayed or available when an order is placed will govern that transaction.

3. Age Requirement and Identity Verification

Hazel Sky sells nicotine, tobacco, vape, hemp-derived, and other age-restricted products.

You must be 21 years of age or older to purchase, possess, or receive age-restricted products unless applicable law imposes a higher minimum age.

By accessing the Website or placing an order, you represent and warrant that:

You satisfy all applicable legal age requirements.
The information you provide is accurate and truthful.
You are legally permitted to purchase and receive the products ordered.
You will not purchase or provide age-restricted products for a minor.
You will comply with all applicable laws concerning possession and use.

Hazel Sky or its service providers may require:

Date-of-birth information
Government-issued photo identification
Age or identity verification
Signature confirmation
Recipient verification at delivery or pickup

Failure to complete required verification may result in refusal or cancellation of the transaction.

4. Products and Regulatory Compliance

Hazel Sky may offer products including:

Disposable vapes
Refillable vape devices
E-liquids
Vaporizers
Tobacco and smoking products
Hemp-derived products
Kratom
Hookah products
Glass products
Smoking accessories
Supplements
Lifestyle products
Novelty items
Merchandise
Snacks and drinks
Art supplies
Other related products

Certain products may be subject to federal, state, or local restrictions concerning:

Age
Ingredients
Potency
Product type
Shipping
Delivery
Possession
Licensing
Labeling
Destination

The availability of a product on the Website does not mean the product may lawfully be purchased, shipped, delivered, possessed, or used in every jurisdiction.

Hazel Sky reserves the right to:

Restrict products by location
Refuse or cancel transactions
Limit quantities
Require additional verification
Disable delivery or shipping options
Remove products from sale

when reasonably necessary for legal, regulatory, safety, inventory, payment-processing, or compliance reasons.

5. Customer Responsibility for Applicable Law

Customers are responsible for determining whether a product may lawfully be purchased, possessed, shipped, delivered, or used in their jurisdiction.

You agree not to:

Order products prohibited at your destination
Purchase products on behalf of an underage person
Resell products where prohibited
Transport restricted products into prohibited jurisdictions
Circumvent geographic or age restrictions
Use products unlawfully

Hazel Sky is not responsible for unlawful possession, resale, transportation, distribution, or use after lawful fulfillment.

6. Product Information and Disclaimers

We attempt to provide accurate product descriptions, photographs, ingredients, specifications, package sizes, strengths, and other information.

However:

Packaging may change.
Manufacturer formulations may change.
Product appearance may vary.
Natural products may have reasonable variations.
Colors displayed on screens may differ from actual products.
Product availability may change without notice.

Minor differences in packaging, labeling, color, appearance, or presentation do not automatically make a product defective or incorrect.

No Medical Claims

Unless expressly stated in legally compliant labeling, products sold through Hazel Sky are not intended to diagnose, treat, cure, or prevent any disease.

Website content, product descriptions, reviews, and educational materials are not medical advice.

Customers are responsible for reading all labels, warnings, ingredients, instructions, and manufacturer information before use.

7. Orders and Acceptance

Submitting an order constitutes an offer to purchase products under these Terms.

Hazel Sky may accept, reject, limit, or cancel an order because of:

Product unavailability
Inventory discrepancies
Pricing errors
Incorrect product information
Failed payment authorization
Failed age or identity verification
Shipping or delivery restrictions
Suspected fraud
Regulatory concerns
Safety concerns
Quantity limitations
Technical errors

An automated order confirmation only confirms receipt of an order and does not necessarily constitute final acceptance.

8. Pricing, Taxes, Promotions, and Availability

Prices, promotions, delivery thresholds, shipping rates, product availability, and rewards offers may change without notice.

Customers are responsible for amounts disclosed before checkout, including:

Product charges
Applicable taxes
Shipping charges
Delivery charges
Service or convenience fees
Age-verification or signature charges
Tips
Other disclosed fees

Promotions and coupons may:

Have expiration dates
Require minimum purchases
Exclude certain products
Apply only to specific locations
Be limited to one use
Be unavailable for combination with other offers

We may correct pricing or system errors before fulfillment.

9. Payment Authorization

Payments may be processed through independent third-party payment providers.

By submitting an order, you:

Authorize all disclosed charges.
Represent that you are authorized to use the payment method submitted.
Agree to provide accurate billing information.
Authorize approved adjustments for substitutions, tax calculations, or pricing corrections.

Hazel Sky generally does not receive or retain complete payment-card numbers when transactions are handled by an independent payment processor.

10. Local Delivery

Hazel Sky may offer local delivery from participating locations.

The Website may advertise promotional delivery offers, including free delivery within specified distances or on qualifying order totals. Such promotions are subject to current Website terms, participating locations, product eligibility, driver availability, and change without notice.

Delivery may be fulfilled by:

DoorDash
Another third-party delivery provider
Hazel Sky personnel
Another authorized provider

Delivery eligibility may depend on:

Distance
Delivery zone
Store location
Order amount
Product eligibility
Driver availability
Store hours
Traffic
Weather
Verification requirements
Applicable law

Estimated delivery times are not guarantees.

11. Third-Party Delivery Providers

When an order is fulfilled by a third-party delivery provider, Hazel Sky does not control:

Individual drivers
Driver availability
Routes
Traffic
Weather
Third-party platform outages
Third-party communications
Events outside our reasonable control occurring after pickup

Delays caused solely by traffic, routing, driver availability, weather, or third-party system interruptions do not automatically entitle the customer to a refund.

12. Customer Delivery Responsibilities

Customers are responsible for:

Providing an accurate delivery address
Including apartment, suite, gate, or unit information
Providing a valid telephone number
Monitoring calls, texts, emails, and tracking information
Being present and available to receive the order
Providing valid identification when required
Completing required age verification
Maintaining a safe and legally accessible delivery location
Promptly inspecting the order after delivery

Delivery may be refused where:

The customer is unavailable.
The address is inaccurate or inaccessible.
Required identification is unavailable or invalid.
The recipient does not meet age requirements.
Identity cannot be verified.
Delivery conditions are unsafe.
The transaction appears unlawful or fraudulent.

13. Failed Delivery and Redelivery

A delivery may be considered failed when completion is prevented by:

Customer unavailability
Incorrect or incomplete address information
Failure to respond to driver communications
Failed identity verification
Failed age verification
Failure to provide required identification
Unsafe or inaccessible delivery conditions
Customer refusal without an approved reason

Customer-caused failed deliveries may not qualify for a refund.

If redelivery is authorized, additional delivery, service, or verification charges may apply.

14. In-Store Pickup

Hazel Sky may offer in-store pickup from participating locations.

Customers may be required to:

Present valid government-issued identification
Provide the order number
Be the verified purchaser
Complete age verification

Pickup preparation times are estimates.

Customers should inspect their order before leaving the store.

Once a pickup order has been released and leaves the premises, the transaction is generally final except where required by law or expressly allowed under our Refunds & Returns Policy.

15. Shipping

Hazel Sky may offer shipping for eligible products and destinations.

Shipping eligibility depends on:

Product type
Destination
Applicable law
Carrier requirements
Age or signature requirements
Hazel Sky policies

Certain nicotine, vape, tobacco, hemp-derived, kratom, cannabinoid, or other regulated products may not be shipped to particular jurisdictions.

Restrictions may change as applicable laws and carrier policies change.

The availability of a shipping option at checkout does not override applicable law.

Hazel Sky may cancel an order if a product cannot legally or operationally be shipped to the destination.

16. Shipping Estimates

When shipping is available:

Processing and shipping times are estimates.
Delivery dates are not guaranteed unless expressly stated.
Customers must provide complete and accurate shipping information.
Adult-signature or identity-verification requirements may apply.

If an order cannot be shipped within an advertised or legally required timeframe, Hazel Sky will provide any notice, cancellation opportunity, or refund required by applicable law.

17. Returns, Refunds, Exchanges, and Cancellations

All purchases are governed by the Hazel Sky Refunds & Returns Policy, which is expressly incorporated into these Terms.

By accepting these Terms and placing an order, you specifically acknowledge that:

Age-restricted, consumable, opened, and used products are generally final sale.
Local and third-party delivery orders are generally non-refundable once accepted, prepared, or dispatched.
Shipping, delivery, service, convenience, processing, signature, and verification fees and tips are generally non-refundable.
Orders may not be canceled after preparation, packing, shipment, or dispatch begins.
Customer-caused failed delivery may not qualify for a refund.
Shipped-order returns are limited to the circumstances and deadlines stated in the Refunds & Returns Policy.
Refunds, replacements, exchanges, and store credits are available only when permitted under the Refunds & Returns Policy or required by law.

Approval of one exception does not require approval of another claim.

18. Manufacturer Defects and Warranty Claims

Eligible non-consumable hardware may qualify for limited manufacturer-defect review.

Defect or warranty coverage generally does not include:

Physical damage
Misuse
Abuse
Improper charging
Improper storage
Water or liquid damage
Tampering
Normal wear and tear
Damage occurring after delivery or pickup

Consumable products, disposable devices, e-liquids, tobacco products, hemp products, kratom products, coils, cartridges, and similar items may have no return or warranty eligibility unless required by law.

19. Rewards Program

Hazel Sky may offer a rewards or loyalty program.

Unless separate program rules state otherwise:

Points and rewards have no cash value.
Rewards may expire.
Rewards may not be sold or transferred.
Points may be reversed for canceled, refunded, disputed, or fraudulent purchases.
Certain regulated products may be excluded.
Program terms may change.
Abuse may result in forfeiture of rewards or termination of participation.

20. Customer Accounts

Customers may create Website accounts.

You are responsible for:

Providing accurate information
Protecting login credentials
Restricting unauthorized access
All activity occurring through your account
Promptly reporting unauthorized activity

Hazel Sky may suspend or terminate accounts associated with fraud, unlawful activity, policy abuse, security risks, or improper chargebacks.

21. Prohibited Conduct

You may not:

Misrepresent your age or identity
Purchase age-restricted products for a minor
Provide false delivery or shipping information
Circumvent geographic restrictions
Circumvent age-verification systems
Use unauthorized payment information
Submit fraudulent refund or delivery claims
Interfere with Website security
Introduce malicious software
Scrape or exploit Website content without authorization
Use the Website or products unlawfully

Violations may result in cancellation, denial of service, account termination, or legal action.

22. Intellectual Property

The Website and its content, including text, photographs, logos, graphics, designs, product imagery, layouts, branding, and software, are owned by Hazel Sky or its licensors.

No content may be copied, reproduced, modified, distributed, sold, or commercially exploited without written authorization.

23. Third-Party Services

Hazel Sky may use third-party providers for:

Payment processing
Delivery
Shipping
Age verification
Analytics
Advertising
Rewards
Customer support
Technology infrastructure

Hazel Sky does not control the independent policies, availability, security, or conduct of third-party providers.

Use of those services may also be subject to their own terms and privacy policies.

24. Disclaimer of Warranties

To the fullest extent permitted by law, the Website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee:

Continuous Website availability
Exact shipping or delivery times
Continuous availability of any product
Uninterrupted third-party services
Complete absence of minor product-description or image variations

Nothing in these Terms excludes warranties or consumer rights that applicable law does not permit us to exclude.

25. Limitation of Liability

To the fullest extent permitted by law, Hazel Sky and its owners, affiliates, employees, agents, and contractors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

Website use
Product misuse
Unlawful possession or use
Delivery delays
Shipping delays
Third-party driver conduct
Carrier interruptions
Payment-service interruptions
Technical outages

Total liability concerning a specific transaction will not exceed the amount paid for the product or order giving rise to the claim, except where applicable law requires otherwise.

26. Indemnification

You agree to indemnify and hold harmless Hazel Sky and its owners, employees, agents, contractors, and affiliates from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms
Your unlawful purchase, possession, resale, transportation, or use of products
False information supplied by you
Your misuse of the Website
Your violation of applicable law
Your violation of another person’s rights

27. Fraud and Chargebacks

Customers are encouraged to contact Hazel Sky before initiating a payment dispute so the matter can be investigated.

Hazel Sky may:

Investigate suspicious transactions
Preserve checkout records
Preserve fulfillment and delivery records
Deny fraudulent claims
Suspend associated accounts
Refuse future transactions
Dispute improper chargebacks using order, acceptance, identity-verification, delivery, fulfillment, and communication records

Nothing in this section prevents customers from exercising lawful payment-dispute rights.

28. Electronic Communications and Records

By using the Website, checking an acceptance box, creating an account, or placing an order, you consent to receiving transaction-related communications electronically.

Electronic:

Agreements
Disclosures
Notices
Receipts
Policy acknowledgments
Order confirmations
Verification records
Checkout-acceptance records

may satisfy applicable writing requirements to the fullest extent permitted by law.

Hazel Sky may maintain records showing timestamps, transaction information, IP addresses, policy versions, verification results, and electronic acceptance.

29. Changes to These Terms

Hazel Sky may update these Terms periodically.

Changes apply prospectively upon posting unless otherwise stated.

The version accepted or available when an order is placed will generally govern that transaction.

30. Severability and Waiver

If any provision is determined to be invalid or unenforceable, the remaining provisions remain in effect.

Failure to enforce a provision on one occasion does not waive the right to enforce it in the future.

31. Governing Law

These Terms will be governed by applicable law in the jurisdiction where the Hazel Sky location fulfilling the relevant transaction operates, subject to any non-waivable consumer protections.

32. Contact Information

Questions regarding these Terms may be directed to:

Hazel Sky Smoke Shop
Website: https://hazelskysmokeshop.com/
Email: info@hazelskysmokeshop.com